Our experience of having worked with various web application and software product companies and their clients has enabled us to evolve and develop a near perfect style of support.

Each company/account is allocated an individual Project Leader who works solely for that company along with his team members.

Every member on your support team is logged into an Instant Messenger (ICQ, MSN, AIM etc) of your choice and is available to be contacted by you directly during all his working hours. Besides this, you also have the option of calling our office (in India) using VOIP lines to discuss with the technical team member directly. We also encourage our techs to use these VOIP lines to contact you or your customer in cases of emergencies or as may be prescribed in the process documents. Daily reports with details of support requests handled are submitted to you each day. We perform the following:

• Helpdesk, web chat, email and phone support
• Tier1, 2 and Tier 3 support to our clients end users
• Pre-sales as well as post-sales support
• Server Monitoring, remote log in and maintenance including upgrading the software
• Technical support using token/ trouble ticket system with web based status tracking system